Case Study No. 12
Train Builder
Train Upgrade Project Management
Rolling Stock replacement and improvement is a major part of the client ’s corporate investment strategy. The refurbishment of the 25 year old fleet designed to improve passenger comfort and safety is a major part of the current investment plan.
Project Solution
The project involves refurbishment of all 75 six-car trains within four years and also the smooth introduction to avoid any service disruptions. The first train was scheduled to enter service in the autumn of 2004 but was months behind schedule mainly due to communication breakdowns between Customer and Supplier. Spitfire was appointed to lead the introduction of the new trains into service working closely with both Customer and Train Supplier.
Solution Implementation
The first step of the project was to establish an information centre to control all aspects of the introduction phase as detailed:
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Master Schedule complete with real time status display
Clear status of each individual train to aid depot train availability management
Display of all ‘snagging’ items complete with clear ownership and target completion timing.
The project was managed by the introduction of a daily governance schedule at the fleet maintenance depot and status communicated to all levels of both organisations by the development of a weekly performance report.
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Results
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Catchback of all trains behind schedule achieved
Enhanced communication channels developed to clarify and action all concerns
Completion of all outstanding quality concerns to avoid any service disruptions
Service levels maintained throughout project |
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| Refurbishment Management Centre |
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