Case Study No.15
Train Operating Company
Supplier Development
To support a fully available train service and ensure timetable adherence, efficient train maintenance schedules and repairs are required. A key part of this is readily available spare parts.
A long standing concern on all lines has been the poor availability of spare parts, which has had a knock on effect of failure to adhere to the train timetable on a frequent basis. One of the key reasons to this was the poor delivery and quality performance of some of the major suppliers, resulting in trains stopped waiting for spare parts.
Project Solution
The main objective for this activity was to quantify and develop supplier performance to eliminate supply disruption and improve quality assurance. The existing communication to the supplier was limited to the provision of a yearly forecast, followed up with sporadic emails to find out delivery status, this created a ‘Push’ when the depot needed a ‘Pull’ system.
Solution Implementation
The key improvement was to enhance the link between the depot real time requirement and the flow of equipment from the supplier. This was achieved using the following steps:
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Step 2.
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Step 4.
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Creation of a visual report to enhance communication and create a link between current condition and upcoming delivery requirement, creating a ‘Pull’ system.
Development of regular governance meetings to review performance and challenge all issues which affected delivery with a clear objective to prevent re-occurrence.
Clarify all quality issues and allocate key actions to relevant staff in order to investigate and action root cause countermeasure using a standardised format.
Sharing of weekly report with senior management of both parties in order to escalate any key issues affecting performance of the train fleet.
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Results
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38% improvement in supplier on-time delivery achieved
Performance results shared at all levels in both organisations
Creation of simple status review report to prioritise equipment required to support fleet performance
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