Case Study No.7
Train Operating Company
Improving fleet reliability to deliver operational cost reduction
Within its long term upgrade strategy, the Train Operating Company had recognised the need to satisfy customer expectations through improved performance of existing stock. As the worst performing on the network, the fleet was failing to deliver through its planned maintenance and production programmes in the key area of reliability, measured by ‘Mean Distance Between Failures’.
Project Solution
The Performance Improvement Strategy identified centred upon developing the organisation through implementation of lean techniques and application of operational best practice by the successful integration of:
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Daily management discipline
Technical & Process problem solving
Preventative Maintenance Improvement |
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Quality Assurance
Standardisation
Performance driven culture |
Solution Implementation
By creating visual management centres, the business became more target driven and focused through daily prioritisation and clear ownership.
Key features of the successful project implementation process included:
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A structured framework for daily planning and progress confirmation
Real-time factual information and detailed data analysis using QC tools
Use of innovative team-based problem solving techniques
Development of work methods to give consistent, repeatable results
Organisational development in lean leadership behaviour
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Results
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Within 8 months, the fleet has progressed to become the highest performing fleet across the network
Reliability growth by an average 320%
Total cost saving £3.02M
Culture centred upon Continuous Improvement to support long term performance |
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