Case Study No. 8
Train Operating Company
Increasing Operational Efficiency To Meet Customer Requirements
The clients train fleet which carries 50 million passengers a year, was failing to consistently deliver on-time the required number of trains for daily service, due to inefficiencies in essential maintenance activity. The management team recognised that, with financial penalty clauses being incurred through customer service delays, such operational concerns needed addressing rapidly, whilst still maintaining performance in other key areas.
Project Solution
The challenge was to successfully increase performance with no additional cost whilst preserving the maintenance knowledge, skill and expertise, specifically focusing on:
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Production and maintenance methods varying between shifts
Resource availability fluctuating unexpectedly, creating a reactive management approach
Inconsistent quality assurance throughout the supply chain impacting on key tasks
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Solution Implementation
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Identification of value and non-value elements of work
Implementation of practical solutions to eliminate non-value work
Re-balance and standardisation of processes to enhance staff training
Increased concern visibility through inventory reduction
Integration of shop-floor tools to drive process improvement through team involvement
Control of total resource planning and availability through visual management
Improvement in supplier quality by the introduction and maintenance of new standards
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Results
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Elimination of work delays & over-runs to prevent service disruption to the customer
Operational cost savings totalling £69.5K
Inventory reduction in excess of £46K
Enhanced safety performance through the creation of orderly, repeatable operations
Cost-driven culture of efficiency improvement through workforce engagement |
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| Average Daily Availability for Services |
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