Within Health Care there is great deal of activity relating to improving performance and the ways in which the Service operates.
Due to the complex nature of the health care system, internal customers - physicians, hospitals, governments, shareholders - have often driven processes. It is critically important that value be defined by the primary customer: the patient.
With ever increasing pressure to deploy resources more efficiently and improve service delivery, effective deployment of Lean methodology can drive improvements in patient care, enhance employee satisfaction and retention, and improve financial performance.
Rather than a traditional approach towards efficiency improvements- budget cuts and working faster - Lean thinking focuses on how to work smarter and engage with the people and services that you interface with.
Through a continuous focus on reducing variability and eliminating waste, this translates into fewer errors, more efficient processes, improved patient care, greater patient satisfaction, and more motivated employees.
