Spitfire spearheads performance improvements with luxury UK manufacturer

Working with a luxury manufacturer at their UK base, Spitfire spearheaded a 9 month transformation project to turnaround their internal supply operations function and develop management capability.

Developing the project scope in collaboration with the company's own senior leadership team, Spitfire's remit was to quickly stabilise delivery performance, restructure the organisation of the supply operations unit and develop capability across the local management team.

The 9-month assignment recently reached a successful conclusion and as a result of Spitfire's stewardship delivery performance is under control and plans are underway to sustain the gains made and promote a process of continuous improvement. Key team members have been vocal about the success of the project, with one commenting, "I have learnt a great deal over the last few months. The excellent coaching from Spitfire has enabled me to think about situations from a higher altitude. Understanding the difference between leadership and management and knowing how and when to adapt has been useful.

"Using the skills I have learnt this year has enabled and encouraged me to become more involved in a one-team approach and bring my skills to the group. I have gained the confidence to coach and empower more of my team to undertake and own certain tasks, which in turn has improved the togetherness of my teams and working environment, as well as enabling me to focus on more strategic projects."

Spitfire has been appointed to coach and develop other key personnel and business units as a direct result of the initial phase's success with a new goal of increasing teamwork and engagement across the organisation as a whole.

A 9-step rapid improvement pilot event will be led by the Spitfire team to train and coach internal capability in data driven problem solving. This will be a hands-on experiential learning exercise to deliver tangible, sustainable results. The senior team is strongly engaged with the pilot project and intends to roll out a similar program throughout the organisation in order to build capability in light of ambitious growth plans.

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  • "We were very impressed by the quality of the delivered solution, as well as of professionalism of the consultants, their understanding of our complex internal processes and their commitment to quality and respect of deadlines."

    Global Train Manufacturer
  • "With Spitfire's support we have been able to identify impressive savings and with the tools and coaching they provided we will be able to identify even greater savings. The Spitfire team were impressive from the start, quickly becoming part of the team and working in a structured way."

    Material Planning - Ordering Officer Aerospace Company (UK)
  • "At the end of the project we made quite a few changes to our existing systems. The best outcome is the change to the way we now think within the department whenever we are reviewing even the simplest of procedures, we find ourselves applying the 'lean' way of thinking and continue to make improvements."

    Cytology Manager NHS – Primary Care Trust Hospital
  • "A  number of excellent pieces of work all delivered with professionalism and a good level of outside best practice knowledge shared and transferred. Good cross-functional connections made with the team at all levels and are very well respected and trusted in the organisation…"

    Market-leading provider of steam systems and services
  • "This Programme has revolutionised the way my team delivers its projects. It has enabled personal ownership and commitment from everyone involved. The teams are empowered to remove waste from their own processes and deliver real improvements in a matter of weeks, rather than months."

    Graeme Shaw | Business Process Improvement Leader Global Metro
  • "The Spitfire consultants were very knowledgeable and able to relate complicated techniques to us in language we understood. Their experience and expertise gave us a great leap in understanding."

    BT Manager Leading Energy Saving Group
  • "The real power of the programme is the empowerment and tangible cultural change it delivers in a short time scale. It releases momentum from every level and silo of the organisation, generating immediate impact and identification and eradication of waste. This is worthy of immediate wider application."

    Independent Investment Programme Advisory Group to the Mayor of London
  • "After many months of analysis, planning and effort we have, for the first time, achieved all of our Operational Performance Indicators for defects. This is a great achievement and has been delivered at the same time as working to drastically cut the number of outstanding defects, which have reduced from over 2,000 to about 150 today."

    Highways & Transport Manager Local authority (UK)
  • "An excellent piece of work delivered by knowledgeable and experienced logistics experts. Spitfire's packaging design concepts and Lean Logistics approach not only tackle space constraint issues, they also improve ergonomic handling and part quality. The designs ensure reduced handling of sub-assembled material & parts, and reduce costs."

    Plant Manager, Bremen Major Aircraft Manufacturer
  • "The turnaround of the fleet has been incredible! Spitfire Consultancy have been instrumental in making this happen. We now have the tools and the knowledge to maintain control and continue to meet our future performance challenges."

    Fleet Manager Asset Maintenance Company
  • "A great result, this supplier was one of our biggest concerns in terms of parts supply for the new model and now we're getting parts ahead of the model launch, a very positive outcome, well done…."

    Quality Director Leading Prestigious Car Manufacturer
  • "Spitfire have delivered a strategy that is clear and follows all Lean principles to ensure parts are available when required, all without impacting on production. Stakeholders involved have been impressed by Spitfire's knowledge and approach."

    Head of Supply Chain Logistics Major Aircraft OEM
  • "During development of the project, we recognised the immediate potential and in a joint activity with the original project team, installed the Body Shop Training Centre into a brand new manufacturing plant being built in the U.S.A. to assist us with the very difficult task of new plant hire and skill-up."

    Global Lean Centre Manager Global Vehicle Manufacturer
  • "A stellar performance from a rotating team of consultants achieved all I could have hoped for. A great programme which should be wider applied in my organisation."

    Head of Delivery Global Metro
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