- 01
The challenge
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Depot performance below the level needed to deliver the timetable.
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Inefficient night servicing and traction maintenance.
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Limited control of performance, skills and standards.
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- 02
What we did
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Introduced Level 1–3 visual management and control.
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Improved night-cleaning, maintenance planning and workplace organisation.
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Standardised processes, roles and skills controls.
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- 03
The results
£260kannual saving from night-cleaning improvements171%ROI within 12 months — five-month payback£240kannual opportunity realised by bringing work in-house
Spitfire gave us the visibility, control and discipline to improve delivery, reduce cost and build a clear plan for sustained depot performance.
Depot Manager — East Coast Rail