Recovering programme control to achieve entry into service for new trains

The challenge

• Resource shortages and weak programme governance were limiting progress and creating unclear accountability.

• Unresolved technical defects and inconsistent prioritisation were affecting train readiness.

• Fragmented reporting, poor communication and operational constraints were increasing the risk of costly delays.

What we did

• Embedded programme leadership to strengthen governance, accountability and coordination.

• Established a Performance Management Centre, integrated reporting and revised meeting structure.

• Worked with engineering teams to prioritise issues, strengthen escalation and accelerate resolution.

• Improved reporting to give leadership clearer visibility of risks, priorities and decisions.

The results