Spitfire

Highways

Restoring control of defects and operational performance

Restoring control of defects and operational performance across county highways maintenance.

Roadworks on a highway maintenance site
Client
Oxfordshire County Council & Atkins
Sector
Highways
Industry
Highways Maintenance
Location
United Kingdom
  1. 01

    The challenge

    • Overdue defects and unstable operational performance indicators.

    • More than 2,000 outstanding defects.

    • Weak depot control and ownership.

  2. 02

    What we did

    • Two depot visual management centres.

    • Daily performance and OPI reviews.

    • KPI alignment and leadership coaching.

  3. 03

    The results

    2,000→150
    outstanding defects reduced
    1st
    all-green OPI month achieved
    73
    stakeholders trained in visual management
For the first time, we achieved all our operational performance indicators for defects
Highways Director — Oxfordshire County Council & Atkins

Your challenge could be the next transformation.

Let's talk