Restoring fleet availability and reliability

01
The challenge
- Fleet reliability at 2,800km between failures against an 11,000km target.
- Only 62 trains available against a requirement of 72.
- Lost customer hours abatements of £170k per week.
02
What we did
- Visualised fleet performance and repeat failures.
- Strengthened maintenance planning, materials and escalation.
- Embedded 5S and practical problem solving.
03
The results

£150k

weekly reduction in financial abatements
62→78

trains available on average
11,272km

between failures — up from 2,800km

Spitfire’s hands-on approach helped transform the reliability of a previously underperforming fleet.

Fleet Manager — Metronet

The challenge