Spitfire

Highways

Standardising commercial delivery across five highway contracts

Standardising commercial delivery across five highway contracts — removing avoidable variation in processes, roles and resourcing.

Traffic on a busy highway
Client
Amey Transport Infrastructure
Sector
Highways
Industry
Highways Infrastructure
Location
United Kingdom
  1. 01

    The challenge

    • Inconsistent commercial processes.

    • Variation between highway contracts.

    • Inefficient roles and resourcing.

  2. 02

    What we did

    • Mapped high-volume commercial processes.

    • Reviewed roles through day-in-the-life analysis.

    • Defined a standard process framework.

  3. 03

    The results

    10–18%
    role-efficiency improvement
    101
    standard processes defined
    20%
    manager reduction opportunity
Spitfire gave us a clear route to standardise commercial delivery and remove avoidable variation across contracts.
Commercial Director — Amey Transport Infrastructure

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