Coaching helps to drive a culture of continuous improvement

Our client, the Military Air Sector arm of a global defense organisation, provides expertise to design and build fixed wing military aircraft and training aircraft, as well as provide training, support and information services for the UK RAF and other customers worldwide.

Their objective was to create an enterprise-wide Continuous Improvement (CI) capability and build a cultural approach in order to realise improvements to all aspects of performance (Safety, Quality, Cost, Delivery, People) using a CI way of working across their lines of business.

Having trained their people through an Academy approach for a number of years they were seeking a way to create increased levels of engagement.

They wanted to ensure that the potential of those people who were previously trained was maximised so that they in turn could inspire others to join them on their Continuous Improvement journey.

In addition to offering 1:2:1 and Group Coaching for those who were leading the improvement drive we developed a bespoke Coaching Capability Programme to enable key stakeholders in the business to learn how to become even more inspired themselves and how to inspire others to get involved.

Following this, participants reported that they “felt more confident” and how it had given them a “sense of wellbeing” as well as being “a catalyst for getting things done” in their teams.

Positive experiences like this didn’t just make a difference in the emotional state of their people – they were able to translate this into more purposeful behaviours (culture) and performance improvements.

The return on investment from coaching experienced by the Client is in excess of 4:1 - more than double the original target.